Washington, D.C. – The National Center for Assisted Living (NCAL) today announced the next phase of its national effort to demonstrate quality improvement in America’s assisted living communities. The association renewed the Quality Initiative for Assisted Living and its four measurable goals for three more years.
“The Quality Initiative has made a palpable difference in the lives of thousands of our residents these past few years. We can’t stop here,” said NCAL Executive Director David Kyllo. “Our pursuit of person-centered care doesn’t have a deadline, but these goals are important milestones for our journey.”
The Quality Initiative for Assisted Living aims to enhance communities’ organizational success and resident outcomes. The four main goals are:
Staff Stability: Keep nursing and direct care staff turnover below 40 percent through March 2018.
Customer Satisfaction: At least 90 percent of customers (residents and/or family members) are satisfied with their experience through March 2018.
Hospital Readmissions: Safely reduce hospital readmissions within 30 days of hospital discharges by 15 percent by March 2018.
Antipsychotics: Safely reduce the off-label […]