Since its launch in 2003, The Georgia Nursing Home Quality Initiative and its companion Medicaid performance incentive program have logged measurable improvements in satisfaction levels, workforce stability, and clinical outcomes. This program stands alone as the nation’s longest-running and uninterrupted state endeavor to consistently include the perceptions of nursing home residents, their families, and the workers who care for them in a strategy to measure and improve overall performance.
My InnerView currently conducts regular customer and staff satisfaction surveys in nearly half of the nation’s long term care facilities, once again, Georgia outcomes largely exceeded national results, both in response rates and overall satisfaction levels. You may review Georgia’s results below:
Satisfaction Survey Participation in 2014 –Georgia Nursing Facilities
% of state’s